Users logging on to Pearson LearningStudio for the first time post-release, will be prompted to create security questions. The prompt can be dismissed, but it will continue to display after login until the questions are completed. Security prompt upon login to Pearson LearningStudio via http://www.tcuglobal.edu or http://my.tcu.edu. The user must input an email address where they wish to receive the password reset link. Please note that this email address will not overwrite the user’s email address used in their Pearson LearningStudio profile.
The TCUglobal.edu login page now includes a password reset link that will require users to answer their security questions prior to reset. Once the user has verified his/her identity, the user will receive an email with a link to initiate a password reset. This link will be valid for 24 hours.
Pearson's 24/7 Tech Support will not provide passwords to users. Upon request Tech Support will send a password reset link to the email on record for the user’s account in our system. If the user does not have access to the email address on record, the user will need to contact elearning@tcu.edu for assistance.
Read more about the new security measures at http://www.elearning.tcu.edu/resources/passwordreset.asp.